Today, tomorrow and to eternity

Necessary information
in case of death

One of the greatest challenges in life is dealing with the loss of a loved one, hence the pain of loss can be exhausting. The consequences can be physical as well as psychological, and in some cases you may not even think clearly.

Our co-workers and us undertake the responsibility to stand by the grieving family not only as funeral organizers, but by giving psychological support in dealing with loss. Wecooperate with a psychologist and a child psychologist who offer meaningful advice. We will help you complete all procedures required at this difficult time. 

It has been proven that it is preferable in case of a death to contact our Funeral Home than turn to friends and acquaintances, who, by trying to help, may unintentionally cause more confusion than clarity, because every death is unique and can’t be compared with previous experiences.
This is why we recommend to visit a funeral home of your trust or make an appointment to visit you at home and discuss all details regarding the ceremony. Our Funeral Home has experience and a network of partners all over Greece and worldwide, consequently the transport of your loved one to his/her place of burial, as well as a personalised ceremony are guaranteed.

Funeral Home Papadopetrakis

The services of the Funeral Home Papadopetrakis

Our Funeral Home carries out all types of ceremonies emphasizing on caring and respecting the deceased’s religious traditions, as well as his dignity.

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Cremation

Repatriation

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Planning Your Own Funeral

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Civil Funeral

Psychological Support

Catering

Necessary documents

  1. ID card or passport
  2. Tax number and AMKA
  3. Clothes
  4. Certified* certificate of death in case it was issued by your family doctor or the hospital-clinic
  1. Declaration of death at the Register Office of the place of burial or death, issuance of certificates of death issued by a Register Office and issuance of burial-cremation permits.
  2. Issuance of an invoice for collecting the funeral expenses covered by the insurance fund.

After the payment of the invoice, the Funeral Home submits the bill electronically to e-EFKA. Subsequently the invoice recipient has to submit an online application for the reimbursement of the funeral expenses. You can find the steps on our webpage at the section “Collecting Funeral Expenses”.

*After request, our Funeral Home will assist the beneficiary to submit the online application for the reimbursement of the funeral expenses. In that case we will need additionally: a) The beneficiary’s TAXISNET codes and b) the IBAN of the beneficiary’s bank account (in case of a co-owner account the beneficiary’s name must be the first), so that the insurance fund can reimburse the funeral expenses to that bank account.

More information about the Funeral Expenses.

Cause & Place of death

Firstly, the family has to call the family doctor, who is familiar with the deceased medical history, in order to confirm the death and issue the Medical Certificate of Death, at the same time the family has to phone our Funeral Home in order to transfer the body to our cold storage unit until the ceremony-cremation. The person in charge of the case will visit you at home and discuss all details according the ceremony, the place of burial or cremation, the obituaries in the local press and help you fill in all required documents. If you can’t get a Medical Certificate of Death, please call our office immediately and we will help you.

In case your loved one dies in one of the above-mentioned facilities, the issuance of the Medical Certificate of Death will be made by the competent institute, as long as the medical history of the deceased is known to hospital doctors and the hospitalization was longer than 24 hours. It is important to the medical institute to be aware of the clinical condition of the deceased, e.g., chronic diseases, otherwise the institute is obliged by law to declare the death at the corresponding Police Station. If that is the case the autopsy procedure begins, in order to determine the cause of death and issue the Medical Certificate of Death prepared by the medical examiner. Some medical establishments have cold storage units where they keep the deceased until we transfer his/her body to our facilities. In other cases, upon your request, we can transfer the body immediately to our facilities. Call our Funeral Home directly after the occurrence and we will take care of all necessary procedures, we can visit you at home or we can arrange an appointment in our office to plan the details of the ceremony.

Probably, one of the toughest situations a family could experience is a sudden death, such as a car accident, an undetected serious health issue, drowning, suicide, a criminal act, etc. In these cases, depending on the place of death the competent authorities (Police, Traffic Police or Marine Police) will take charge of the situation and authorize an autopsy. The family and the witnesses (if any) will give a statement to the competent authority. If the incident happens in the limits of the Prefectures of Rethymno or Chania automatically the authorization for the autopsy will be given to the Forensic Laboratory of Crete pertain to the Ministry of Justice. Alternatively, if the incident happens in the limits of the Prefectures of Heraklion or Lasithi automatically the authorization for the autopsy will be given to the Forensic Laboratory of the Regional University General Hospital of Heraklion (PE.PA.G.N.I) which belongs to the Ministry of Education. An autopsy is not performed in case of sudden death if there is a chronic disease or the deceased is an elderly person and naturally the death is not caused by a criminal act. In such cases the family doctor can issue a Medical Certificate of Death, but it is not suggested.

After informing the competent authorities, the next step is to call our Funeral Home, we will transfer the body to the mortuary for the autopsy and handle all bureaucratic procedures. Afterwards we will plan the funeral-cremation ceremony.

In certain cases, such as car accidents, drownings or if the death occurs in the ambulance, the body will be transferred to the mortuary by the ambulance. In the event that this happens, we will inform you about the next steps and how to handle the circumstance through to the funeral-cremation ceremony or the transport in Greece or abroad.

Christos Papadopetrakis Funeral Home

Code of Ethics

Christos Papadopetrakis Funeral Home – Operating under the trade name “OIKOS TELETON PAPADOPETRAKI”

Christos Papadopetrakis Funeral Home is committed to providing high-quality services with respect, discretion, and professionalism to the families who entrust us during their difficult moments. This Code of Ethics establishes the fundamental principles that govern our operations, ensuring ethical and responsible service delivery.

  • We treat the deceased and their families with utmost respect, dignity, and sensitivity.
  • We safeguard the honor and dignity of the deceased throughout their care.
  • We uphold the privacy and confidentiality of the families we serve.
  • We provide our services with honesty, transparency, and absolute professional integrity.
  • We do not exploit the emotional vulnerability of families for commercial gain.
  • We offer accurate and clear information regarding our services and pricing.
  • We strictly maintain confidentiality regarding all personal data and family wishes.
  • We do not disclose any information about the deceased or their family to third parties without explicit consent.
  • We handle all records and personal data with great care.
  • We are committed to providing high-quality services while respecting the religious, cultural, and personal preferences of each family.
  • We honor the local traditions and customs of Rethymno and Crete, tailoring our services to the community’s needs.
  • We ensure that each ceremony pays proper tribute and respect to the deceased.
  • We provide memorial service catering and post-funeral meals in collaboration with Papadopetrakis Catering, ensuring exceptional quality and discretion.
  • Our catering service is HACCP-certified, guaranteeing high standards of food hygiene and safety.
  • We customize menus based on religious and dietary preferences, offering traditional options.
  • Our services include the full organization of memorial meals in venues or at home, with discreet and impeccable service.
  • We ensure that our facilities, vehicles, and equipment comply with all health and safety regulations.
  • We apply strict cleaning and hygiene practices in all our services.
  • We maintain a safe environment for both our employees and the families we serve.
  • Our partners at Papadopetrakis Catering follow all food hygiene and safety protocols.
  • We stay updated on developments in the funeral services sector and train our staff to enhance our service quality.
  • We are committed to the continuous upgrading of our infrastructure and processes.
  • We seek feedback from the families we serve to improve our services constantly.
  • We actively participate in the local community and support charitable initiatives.
  • We operate with respect for the environment, reducing our ecological footprint.
  • We maintain open communication with the community, promoting values of respect and humanity.
  • We adhere to all applicable laws and regulations governing funeral homes and catering services.
  • We operate in accordance with Greek law, as well as local and European guidelines.
  • We ensure that all our procedures are conducted legally and ethically.

Our Code of Ethics reflects our values and commitment to providing high-quality services with respect, integrity, and responsibility. All employees of Christos Papadopetrakis Funeral Home, operating under the trade name “OIKOS TELETON PAPADOPETRAKI”, as well as our partners at Papadopetrakis Catering, strictly follow these principles to offer the best possible support to the families who trust us.